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Overheard at a staff meeting "Hey how are the WRAP registrations coming along?" Answer: "No registrations yet". Me, curious, open up the program we use to collect payments and see over 50 "incomplete" payments with no names or emails attached.😱 What does that even mean? One of two things: Either no one is able to register and our classes are empty, OR all of you have registered and our classes are overbooked. Either way...Super
Fun! Our staff has been working really hard for days to sort this out. Our registration process has lots of programs that talk with one another, so that means lots of time on calls (and on hold) with tech support. PLEASE HELP US OUT! 1, If you believe you have registered for either of the upcoming wrap trainings, can you please let us know RIGHT AWAY? Send an email to wrap@HoldingTheHope.com with the
following information: - name and email used to register
- date of class you registered for
- did the money leave your account?
- did you get any confirmation from us?
2. If you were unable to register, please send an email to wrap@holdingthehope.com with the following information - name and email
- how far did you get in the process?
THANK YOU YES we did dry-run all
the registration processes YES we did double check everything we knew to double check before we launched promotions. YES complications are allowed in our world because that is how we learn more details about all the back end stuff so next time we are even better. YES we are going to sort this out and really apreciate your patience.
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